Refund Policy

Last updated: October 5, 2026

 

This policy covers deposits, cancellations, rescheduling and no-shows for sessions at Moon Recording Studio. By booking, you agree to the terms below.

 

Deposit and payment

 

A deposit of 50% of your total price is due when you book. You have the option to pay in full online or pay the rest when you arrive.

 

Cancelling and rescheduling

 

• 48 hours or more before your session: cancel for a full refund, or move your session for free.

• Inside 48 hours: your 50% deposit is non-refundable. If you paid in full, the other 50% is refunded. Instead of cancelling, you can reschedule once at no charge.

• No-shows: treated the same as cancelling inside 48 hours. You lose your 50% deposit and owe nothing more; if you paid in full, the other 50% is refunded. Arriving 45 minutes or more late without calling or texting counts as a no-show.

 

Booking less than 48 hours ahead

 

If you book a session that starts in less than 48 hours, you are already inside the 48-hour window, so your deposit is non-refundable from the moment you book. You still get one free reschedule.

 

Hour banks

 

Hour banks follow the same 48-hour rule. Cancel or move your session 48 hours or more ahead and your hours go back into your bank. Inside 48 hours we'll reschedule you once at no charge, but the hours don't go back into your bank. Banks are non-refundable for cash.

 

How to cancel or reschedule

 

Use the Change/Cancel link in your confirmation email (it works until 12 hours before your session), or call or text 480-788-5713, or email info@moonrecordingstudio.com.

 

How refunds are paid

 

Refunds go back to the card you paid with and usually appear within 5 to 10 business days.